Refund policy

Return and refund policy

Eligible regular merchandise

Contact us within 7 calendar days of delivery to request a return. Items must be unused, unworn, unwashed, with original tags and packaging, including product labels and accessories.

Email aniraboutique@outlook.com with your order number and reason for returning. Please wait for approval and return instructions before mailing anything. Do not use the address on the shipping package unless we instruct you to do so.

Customers pay return shipping for change-of-mind returns. Original shipping charges are not refundable for those returns.

Made-to-order and personalized products

Made-to-order, print-on-demand, and personalized products cannot be returned or exchanged for change of mind or an incorrectly selected size, color, or design. Please check product details, size charts, and personalization before ordering.

This restriction does not apply to damaged, defective, incorrect, or materially misdescribed items.

Final-sale and hygiene items

Items clearly marked final sale or non-returnable before purchase are excluded from change-of-mind returns. Beauty products, bodysuits, face masks, intimate apparel, lingerie, swimwear, and jewelry are also excluded for hygiene reasons.

These exclusions do not affect your rights concerning damaged, defective, incorrect, or misdescribed goods.

Problems with your order

Inspect your order on arrival and contact us promptly about damage, defects, printing errors, missing items, or incorrect products. Include your order number and clear photographs of the item, packaging, and relevant labels. Keep everything until we provide instructions.

We will review the issue and arrange an appropriate resolution. You will not be required to pay return shipping for an incorrect, damaged, or defective item supplied by us. Applicable consumer rights remain unaffected by our standard return window.

Refunds and exchanges

After an approved return arrives and is inspected, we will notify you of the refund decision. Approved refunds go to the original payment method; your bank may require additional processing time.

We do not offer direct exchanges. Contact us about an eligible return, then place a separate order for the replacement.

For cancellation requests, contact us immediately. Cancellation may not be possible once processing or production begins.

Contact

Email aniraboutique@outlook.com. We respond within 1–2 business days, Monday through Friday, excluding holidays. Contact Anira Boutique directly for help with purchases completed through our store.