Need a little help with your favorite find? Here are answers to common questions.
Shipping & delivery
Where do you ship?
We offer U.S. and international shipping where available. Product availability and delivery options depend on your destination. Enter your address at checkout to see the available options.
How much is shipping?
Our standard U.S. shipping rate is $8, with free standard U.S. shipping on eligible merchandise orders of $70 or more. International charges are shown at checkout. See our Shipping Policy for details.
When will my order arrive?
Processing and delivery times vary by product and destination. Made-to-order items require production time before shipping. Check the product listing and checkout for available estimates, or contact us before ordering. Arrival by a particular date is not guaranteed unless expressly confirmed.
Why did only part of my order arrive?
Items may ship separately from different fulfillment locations and arrive on different days. Tracking details will be provided when available.
Returns & order support
Can I return an item?
For eligible regular merchandise, request a return within 7 calendar days of delivery. Items must be unused, unworn, unwashed, with original tags and packaging. Exclusions apply, and customers pay return shipping for change-of-mind returns. Read our Return & Refund Policy and contact us before sending anything back.
Can I return a personalized or print-on-demand item?
Made-to-order, print-on-demand, and personalized products are not returnable for change of mind or an incorrectly selected size, color, or design. This does not affect assistance for damaged, defective, incorrect, or materially misdescribed items.
What if my order is damaged, incorrect, or missing?
Contact us promptly with your order number and details. For damage or incorrect items, include clear photos of the product, packaging, and relevant labels. Keep the item and packaging until we provide instructions. We will investigate and help arrange an appropriate resolution.
Can I change or cancel my order?
Contact us immediately. We will try to help, but changes or cancellations may not be possible once processing, production, or shipment begins.
Sizing & product details
How do I choose a size?
Use the measurements on each product page, rather than relying on your usual size. For pet harnesses, measure your pet’s neck and chest. For pet beds and home items, check the dimensions and selected option carefully. Contact us if you need help before ordering.
Contact us
Email AniraBoutique@outlook.com or use our contact form. Include your order number for order questions. We respond within 1–2 business days, Monday through Friday, excluding holidays.